Refund policy

All Sales Are Final

All purchases from FOLD Leathers are final. We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

We encourage customers to review all product descriptions, measurements, colors, and specifications carefully before completing a purchase.

Repairs

While we do not accept returns or offer refunds, we stand behind the craftsmanship of our products and offer repair support when appropriate.

If your item requires repair, please contact us at info@foldleathers.com with:

  • Your order number or proof of purchase

  • A description of the issue

  • Clear photographs showing the item and the area requiring repair

Once we receive your request, our team will assess the item and advise you whether it is eligible for repair, along with the available repair options and any applicable costs.

Repair requests are assessed individually based on the condition of the item, the nature of the issue, and the repair required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us promptly at info@foldleathers.com with your order details and photographs of the issue.

We will review the matter and determine the appropriate solution, which may include repair or replacement depending on the circumstances.

Custom and Personalized Products

Custom-made, made-to-order, personalized, or specially commissioned products are final sale and cannot be returned, exchanged, or refunded.

Where applicable, repair requests for these products may still be submitted for assessment under our repair policy.

Exchanges

We do not offer exchanges. Please ensure that you have selected the correct product, size, color, and specifications before placing your order.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where local consumer protection laws provide mandatory rights relating to defective goods, cancellations, returns, refunds, repairs, or replacements, those rights will continue to apply.

Contact Us

For questions regarding repairs, damaged or defective products, or your order, please contact: 78 790 311

FOLD Leathers
Email: info@foldleathers.com